Legal

Cancellation Policy

Name: Guateque Time
Address: Roma Norte, Mexico City, CDMX, 06700, MX
Telephone: +52 55 8805 5341
Price range: $$

Last updated: September 16, 2026

This Cancellation Policy explains how deposits and refunds work for Guateque Time experiences in Mexico City. By paying a deposit or booking with us, you agree to these terms.

Deposits and refunds

Deposits are refundable, aside from transaction fees, when you cancel at least 72 hours before your tour is scheduled to begin.

Within 72 hours

Cancellations made less than 72 hours before the scheduled start time are not eligible for a deposit refund, unless we cancel or we agree otherwise in writing.

Transaction fees

Payment processor and banking fees are non-refundable. Any refund of your deposit will exclude those fees.

How to cancel

To cancel or request a refund, contact us by email at guatequetime@gmail.com or on WhatsApp at +52 55 8805 5341. Include your name, experience, and scheduled date so we can process your request quickly.

Changes and rescheduling

If you need to change the date, tell us as early as you can. We will do our best to reschedule when availability allows. Rescheduling within 72 hours of the original start time may be treated like a late cancellation.

If we cancel

If Guateque Time cancels your experience, we will offer a full deposit refund (including applicable fees where we can recover them) or a new date, at your choice.