Legal
Terms & Conditions
Last updated: April 28, 2026
These Terms & Conditions apply when you browse the Guateque Time website, contact us, or request a Mexico City experience. By using this website or booking with us, you agree to these general terms.
Bookings and availability
Experience dates, prices, meeting points, inclusions, and availability may vary. Submitting a request does not guarantee a booking until we confirm availability and provide payment or booking instructions.
Payments
Payment instructions may be sent after availability is confirmed. Any payment terms, taxes, fees, or refund rules shared during booking will apply to that specific experience.
Cancellations and changes
Cancellation, refund, and rescheduling policies may vary by experience, group size, provider, and booking platform. We will share the applicable policy before or during confirmation.
Guest responsibilities
Guests are responsible for arriving on time, following host instructions, respecting local communities and venues, and sharing any accessibility needs, allergies, or important health information before the experience.
Safety and local conditions
Experiences may involve walking, transportation, food, alcohol, crowds, outdoor conditions, or third-party venues. Guests participate voluntarily and should use personal judgment throughout the experience.
Website content
We do our best to keep website information accurate, but copy, photos, prices, itineraries, and availability may change without notice.
Contact
For questions about these terms, email us at guatequetime@gmail.com.